Heathrow Airport, one of the world’s busiest travel hubs, partnered with Capgemini to fundamentally transform its passenger experience and operational efficiency through digital innovation. Heathrow’s ambition was to create a seamless, stress-free journey for every passenger by integrating digital channels, automating customer service, and personalising interactions at scale – supporting the passenger journey, prior to, during and after their engagement at the airports experience through technology.

Confirmed Speaker:

• Louise Brown, Head of IT & Customer Products, Heathrow Airport